Refund policy

Return & Refund Policy

30-Day Return & Refund 100% Guarantee

At Zeni Maa, customer satisfaction is our top priority. We proudly offer a 30-Day Return & Refund 100% Guarantee on eligible purchases.

Easy To Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it.
Be unused and unworn.
Include all original tags and packaging.
Be accompanied by a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:

Email: zenimaa.shop@gmail.com

Once your return request is approved, we will provide:

Return instructions
Return shipping details
Information about where to send your package

Please note that returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong item, contact us immediately at zenimaa.shop@gmail.com so we can evaluate the issue and make it right.

Easy To Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method.

Approved refunds will be credited to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Need Help?

If you have any questions regarding returns or refunds, please contact us at: